FAQ/Policies

FAQ/Policies

Shipping

We ship five days a week, Monday-Friday, with most orders going out same day, or next day. Orders placed after our mail pick-up on Friday will generally ship out on Monday. We are not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!

You will receive automated tracking updates via email. Please ensure that you enter the correct email if you want tracking updates. You may need to check your junk box and ensure that we are added to your safe senders list to receive tracking emails.

Another option for tracking your order is to go to our Tracking Page and enter your order number and email.

Shipping Delays

US Mail carriers are currently experiencing a higher volume of shipments than normal. Most packages are delivered within 3-7 days shipping via USPS, but tracking scan updates and delivery times have been slowed substantially.

We take full responsibility in getting your package to you regardless of carrier loss or mishandlings, however we do not guarantee package delivery times, and can’t offer refunds on shipping due to a missed delivery expectation.

We will ship quickly, but expect delays.

Return Policy

I’ll accept any item back within 30 days of receipt for any reason. You will be expected to pay return shipping and will be charged a 15% restocking fee unless a mistake was made on our end. If we’ve made a mistake or your items are defective or broken during normal use we will issue you a full refund and pay for return shipping. Please Contact Us to start a return.

Send returns to:
238 S Egret Bay Blvd #1075
League City, TX 77573

Order Cancellation/Changes

Order changes or cancellations must be made before they are shipped. Please Contact Us as soon as possible if you need to make changes to your order. We often ship the same day and sometimes ship within hours of an order being placed. If you wish to cancel your order after it has shipped you will need to reject the package so that USPS will return to sender. If the package is unopened you can bring it to your local Post Office and let them know that you want to “reject” the package. They will return it for free. If the package has been opened you will need to pay postage.

Refunds

You will be notified immediately through email when we have initiated a refund on our end. Depending on your bank’s processing time it can take 5-10 business days before the refund is reflected on your account.

Check or Money Order Payments

We’ve recently added the option to pay by check or money order. You will still need to create an order by adding items to your cart and checking out online. Instead of paying by Credit Card you can select the “Pay by Check or Money Order” option.

Make checks payable to:
Buck Rail or Terry Harman
Mail to:
238 S Egret Bay Blvd #1075
League City, TX 77573

Please include your order number on the check or money order or include your invoice with the payment.

Your order will be saved and your items will be set aside. We will ship your order within 3 business days of receiving your payment. If we have not received payment within 20 business days after your order is placed we will cancel the order and restock the items to fulfill other folk’s orders.

Online Payment Security

You can shop at buck-rail.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks.

The company adheres to strict industry standards for payment processing, including:
– 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
– Industry leading encryption hardware, software, and security protocols to protect customer data.
– Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Buck-Rail.com is registered with the Authorize.Net Verified Merchant Seal program. Click on the Authorize.net seal at the top right of this page to verify our compliance.